Give your child the reading skills they need to succeed in life...
BIBLE PHONICS PLUS (BPP) SHOP
Orders, Shipping & Handling Policies
GENERAL SHIPPING POLICY
Orders ship within 4-7 business days.
Orders with promotional items may ship within 7-10 business days.
We do not ship on weekends or holidays.
Shipping price will vary based on destination address.
1. WHAT HAPPENS WHEN I SUBMIT AN ORDER?
There are several steps between you confirming your purchase and receiving your items. We try to keep you up to date with a series of emails:
A. ORDER CONFIRMATION : This email provides a summary of all the items on your order, and confirms the payment was processed successfully. If you want to do any changes on your order, this is the right time!
Call 888-980-9507 and we will help you.
B. PREPARING FOR SHIPMENT : Our fulfillment center will start preparing your order. If the order is received before noon EST, it will ship that same day. Otherwise it may ship the next business day.
C. ORDER SHIPPED : The carrier picks the order and provides us with a tracking number. We will send you an email with that information. Please note that sometimes it may take few hours for the tracking number to be active.
3. WHAT ARE THE HOURS OF OPERATION?
Bible Phonics Plus On-line Shop is available 24/7.
If you need help with your order, you can call Bible Phonics Plus at 888-980-9507. The hours of operation are Monday through Friday 8:00AM to 4:00PM (except on public holidays).
4. CAN MY ORDER BE MODIFIED AFTER IT HAS BEEN PLACED?
We can change your order details before you receive the email "Order Preparation Confirmation". Sometimes we may be able to change it before we send you the shipping confirmation email, but it may be impossible because this means stopping the operations to find your packing slip or your package in a pile with many others. If you have a change to make, please call us as soon as possible!
5. WHAT ARE THE PAYMENT OPTIONS AT BPP SHOP?
BPP Shop accepts payments from Visa, Master-card, American Express, and Pay-pal. To ensure your payment is processed successfully, here are some common errors to avoid:
a. TROUBLESHOOTING AT CHECKOUT : Make sure you have the correct Card Type, Account Number (no spaces or dashes) and Security Code. If your credit card at checkout is not accepted but everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.
b. BILLING ADDRESS : Please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the number on the back of your credit card to confirm.
c. DAILY SPENDING LIMITS FOR DEBIT CARDS : Most debit and check cards have daily spending limits that may substantially delay the processing of an order, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.
6. DOES BPP SHOP CHARGE SALES TAX?
Prices displayed on our site are exclusive of taxes. Final sales tax will be calculated and charged on checkout.
Sales tax is added for items shipping to some states only. Rates vary depending on your county.
7. ONLINE PURCHASES/ DIGITAL APP CARD:
1. HOW DOES BPP SHOP SHIP PRODUCTS?
BPP Shop ships products every business day. Every order received by noon EST will be processed for shipping that same business day.
If the order is processed after noon EST, or we had a big volume of orders, your items may be shipped the following business day.
2. WHERE DOES BPP SHOP SHIP?
BPP Shop can ship items to any part of the world. There are different shipping methods available based on shipping address. You will see these options at checkout.
Sorry, we are not able to ship to Military, APO or FPO addresses.
Your shipping and handling rates will be calculated at checkout and will be based on product weight and address location
DELIVERY AND RISK OF LOSS
Bible Phonics Plus (BPP) will make every effort to deliver or activate the Product within seven (7) days of order acceptance. If multiple Products are ordered, BPP reserves the right to deliver or activate each Product separately. Products will be delivered either to your delivery address or possession.
The risk of loss or damage to the Products will pass to you at the moment the Products leave the BPP Shop. If you refuse or neglect to take delivery of the Products, BPP reserves the right to charge you up to the full order value.If delivery to you should fail for any reason outside of BPP’s control, BPP reserves the right to cancel the purchase agreement and refund any moneys paid.
If BPP delivers a Product or an amount of a Product that you did not order or activates a Product on your device by mistake, you shall immediately inform BPP of its mistake by email via email@example.com and you shall, at BPP’s request, immediately arrange for the return of the Product (the costs of which shall be met by BPP). Acceptance of a non-ordered Product or amount of a Product does not relieve you from acceptance and payment of the Product you initially ordered, unless otherwise agreed with Bible Phonics Plus.